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More Contact Options

More ways to contact us, including
fax, phone and mailing addresses.

This section provides details and reasons for the various contact methods we provide, as well as additional ways to contact FastVirtual.

Benefits of Support Forms

FastVirtual is structured around online support and we encourage you to use our support forms for questions regarding service. This greatly improves response times, and gives us the flexibility to answer questions in order of priority and urgency, and deal with problems in an effective and timely manner.

Priority support forms are also available from the account control panel. Support requests sent in this manner are automatically tagged with the account details and are immediately sent to the next available support technician.

The following support forms are provided:

Benefits of Ticket Numbers

Each message sent via the support forms, or by email, receives a unique tracking number, which we call a Ticket Number. This number is your reference point and is retained until your issue or query has been resolved. This enables all support staff to provide fast assistance with ongoing queries by simply reviewing your ticket history.

Contact FastVirtual by Email

Use the priority support form to send questions directly from your account control panel, or send email to Remember to include your account name in your email correspondence. You should also include your password if you have questions about your account.

For other requirements, please use the support forms above.

24/7 Toll-Free Phone Support

FastVirtual provides toll-free phone support within the United States and Canada. This is available 24 hours a day, 7 days a week (holiday times may vary).

For toll-free phone support, please call 1-877-547-4220. International customers may call the same number, subject to toll charges.

Write or Fax Us

If you require assistance and do not have access to email, cannot phone us from your location, or generally need to write or fax us, please use the following contact information:

FastVirtual Customer Care
PO Box 502010, San Diego, CA 92150, USA

Phone: 1-877-547-4220 (toll-free)
Fax: 1-858-560-9417

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