Internet Access Help

If you need help with your Internet access plan, or have questions about our dial-up, or dedicated Internet access services, qualified support staff are standing by 24/7 via toll-free phone and email support.

See the Internet Access FAQ

• Dial-Up Internet Access Questions
  Common questions received from dial-up access customers.
• Dedicated Access Questions
  Common questions received from dedicated access customers.

Access Your Account Control Panel

Your account control panel includes context-sensitive help and step-by-step guides to assist you with most Internet access tasks and account features.

Forget your password? Recover password online

Find Local Dial-Up Access Numbers

Local access numbers are available nationwide. Please visit the Access Number Lookup Tool to easily find dial-up numbers for your area.

See the Configuration Guides

The Support Center provides access to step-by-step dial-up configuration guides, plus installation and configuration guides for SlipStream, FastVirtual's accelerated access software.

Email a Support Technician

FastVirtual is structured around online support and we encourage you to use our support forms for questions regarding service.

Technical questions are best sent via email, as this enables support staff to provide fast assistance with ongoing queries by simply reviewing your ticket history.

Use the priority support form to send questions directly from your account control panel, or send email to support@fastvirtual.com. Remember to include your account name in your email correspondence. You should also include your password if you have questions about your account.

Call Our Customer Care Center

FastVirtual provides toll-free phone support within the United States and Canada. This is available 24 hours a day, 7 days a week (holiday times may vary).

For toll-free phone support, please call 1-877-547-4220. International customers may call the same number, subject to toll charges.