If you need help with your Internet access plan, or have questions
about our dial-up, or dedicated Internet access services, qualified
support staff are standing by 24/7 via toll-free phone and email support.
See the Internet Access FAQ
Access Your Account Control Panel
Your account control panel includes context-sensitive help and step-by-step
guides to assist you with most Internet access tasks and account features.
Forget your password?
Recover password online
Find Local Dial-Up Access Numbers
Local access numbers are available nationwide. Please visit the
Access Number Lookup
Tool to easily find dial-up numbers for your area.
See the Configuration Guides
The Support Center provides access to step-by-step
dial-up configuration guides,
plus installation and configuration guides for
accelerated access software.
Email a Support Technician
FastVirtual is structured around online support and we encourage you
to use our support forms for questions regarding
Technical questions are best sent via email, as this enables support
staff to provide fast assistance with ongoing queries by simply reviewing
your ticket history.
Use the priority support form to send questions directly from your
account control panel, or send email to
Remember to include your account name in your email correspondence. You
should also include your password if you have questions about your account.
Call Our Customer Care Center
FastVirtual provides toll-free phone support within the United States
and Canada. This is available 24 hours a day, 7 days a week (holiday times
For toll-free phone support, please call 1-877-547-4220. International
customers may call the same number, subject to toll charges.