- How do I configure my computer to access FastVirtual's
dial-up services?
- I'm traveling out of state. Can I still use my FastVirtual
dial-up account?
- How do I cancel my dial-up account with my previous
ISP?
- What happens if I use more than 200 hours of access
in a month?
- I'm able to connect, but my connection seems slow.
Is something wrong?
- I signed up for Accelerated Access but my connection
doesn't seem any faster?
- Do you support Mac or just Windows?
 How
do I configure my computer to access FastVirtual's dial-up services?
Step-by-step instructions are provided for Windows XP, Windows 2000,
Windows 98, Windows 95 and Mac OS X. For further information, please
visit the Dial-Up Configuration
Guide.
I'm
traveling out of state. Can I still use my FastVirtual dial-up account?
Yes. FastVirtual provides nationwide dial-up access numbers. Simply
click on your state via the
access number lookup tool to easily find local access numbers for
the area you're visiting.
Calling plans vary. Please contact your phone company, or check the
phone book at the location you're visiting to determine if an access
number is local for you. FastVirtual is not responsible for long distance
access charges.
How
do I cancel my dial-up account with my previous ISP?
Cancellation information for some of the larger ISPs is provided
below. Make sure your have your username, email address and password
ready when you call:
AOL America Online
Phone: 1-888-265-8008
Fax: 801-622-7969
AOL keyword: "cancel"
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AT&T WorldNet
Phone: 888-613-3064 |
CompuServe
Phone: 800-292-3900 |
EarthLink
Phone: 800-890-6356
|
Juno
Phone: 888-811-5866 |
MSN Microsoft Network
Phone: 800-386-5550 |
Prodigy
Phone: 800-213-0992 |
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What
happens if I use more than 200 hours of access in a month?
Dial-up access accounts cannot exceed 200 hours access per month.
If you require more than 200 hours, we can provide special pricing on
multiple accounts. For further information, please contact the
Customer Care Center.
I'm
able to connect, but my connection seems slow. Is something wrong?
In most areas, FastVirtual uses state-of-the-art digital V.92 modem
pools. This equipment can cause problems for older analog dial-up modems.
Lucent Technologies WinModems must be upgraded to v6.0 (or higher)
drivers in order to benefit from V.92 connections.
Older modems with Rockwell/Conexant chipsets may be confused by the
ISDN connect tone during modem handshaking. Try adding three or four
commas to the end of the local access number when entering it into your
dialer (i.e. nnn-nnn-nnnn,,,).
If you experience connection difficulties, please check your operating
system's "Device Manager" to determine the make and model of your modem.
Then check your modem manufacturer's support web site for specific instructions
on how to connect to digital V.92 modem pools.
Equipment Disclosure: FastVirtual dial-up access services
utilize our own network in areas where we maintain services and equipment.
In other areas, FastVirtual partners with other carriers to offer nationwide
access.
I
signed up for Accelerated Access but my connection doesn't seem any faster?
To use FastVirtual's Accelerated Access service, you must download
and install our SlipStream acceleration software. You can then customize
your connection to provide the best compression/speed ratio for your
needs.
SlipStream is currently available for Windows and Mac operating systems.
To download the latest version, please visit the
SlipStream Guide.
Do
you support Mac or just Windows?
Standard and accelerated dial-up access services are available for
both Mac and Windows operating systems.
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support center