All FastVirtual servers, including customer web site content and data
files, are backed up daily to both RAID systems and tape backup. Both
backup sets are stored at separate locations. As an added precaution,
backup tapes are stored securely off-site each week.
Non-Disaster Data Recovery
Backups are intended to safeguard against data loss in the event of
disk or server failure. There is a $50 fee to recover user-deleted
Tape backups run for approximately 20 hours each day, so only a small window
is available to handle data recovery requests. If you need to recover
files from your site (or your site as a whole), please contact us
immediately, ensuring you provide the information specified below.
Information You Should Provide
If you need to recover files from your site (or your site as a
whole), please contact us immediately, ensuring you provide the
- The time and date from which to restore your site or files
(within the last five days)
- If you do not require your entire site to be restored, full
details of the individual files
- Any specific requirements or instructions
You will be notified by email once the recovery has been completed.
Please allow up to 24-hours.
Get a Copy of Your Web Site on CD
To safeguard against data loss, you may also request either a
one-time, or recurring CD backup of your web site. Recurring CD backups
can be sent either monthly or quarterly.
To request this service, please visit the "My Account" area of your
account control panel, and select "Account preferences".