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Microsoft FrontPage

FrontPage support information
and troubleshooting tips.

  1. What can I do with FrontPage? Who should consider using this?
  2. Which FrontPage versions are supported?
  3. Is FrontPage support subject to additional fees?
  4. Which FrontPage features are supported?
  5. Which FrontPage features are not supported?
  6. What's the minimum Internet access speed recommended for FrontPage?
  7. I am attempting to upload my site with the Web Publishing Wizard, but it says postinfo.html could not be interpreted. What am I doing wrong?
  8. Where are the FrontPage form results stored?
  9. When using dynamic content, like the search form and form processor, I get shtml.dll/shtml.exe file not found errors. Why isn't this working?
  10. How can I password-protect my FrontPage web, or areas of my web?
  11. Why is the Web Publishing Wizard asking me for an FTP server address when I try to publish my FrontPage web?
  12. Does FastVirtual support FrontPage's Access ODBC features?
  13. FrontPage won't let me create a user with "Browse" or "Author and Browse" access on a protected web or subweb.
  14. What are the most common FrontPage issues handled by FastVirtual support staff?
  15. Where can I get Microsoft FrontPage product support?

What can I do with FrontPage? Who should consider using this?

Microsoft FrontPage is a WYSIWYG (what you see is what you get) web site design and management application. It enables you to design, manage and publish web sites, all from single application. You do not need to be familiar with HTML, as FrontPage's easy-to-use interface takes case of all the code and programming for you, leaving you free to concentrate on being creative.

FrontPage is great for novice users. Its easy to use templates and wizards, and familiar Office interface allow you to get web sites up and running fast, without having to understand what goes on behind the scenes.

Seasoned web developers will also appreciate FrontPage's advanced features, which can speed up the development process by taking care of repetitive tasks. You also have full control over how FrontPage handles your code, so you decide how your pages are coded, not the application. Fast switches between design and code view, as well as a real-time preview allow you to quickly develop, check and preview your pages without leaving the application.

Which FrontPage versions are supported?

FastVirtual uses FrontPage 2002 server extensions. This is the current release, and is fully compatible with the FrontPage 2003 application, as well as previous versions.

FrontPage extensions are easily enabled from the "Hosting" area of the account control panel.

Although all versions of FrontPage can be used, we encourage users to upgrade to FrontPage 2002 or higher, which is more stable and includes better, standards-compliant features.

A brief product summary is provided in the FrontPage Introduction. For help with uploading your FrontPage web, please see the FrontPage Guide.

Is FrontPage support subject to additional fees?

No. Microsoft FrontPage extensions provided as standard with all FastVirtual web hosting plans, and are easily enabled from the account control panel

Which FrontPage features are supported?

FastVirtual supports all Microsoft FrontPage features to UNIX®/Apache specifications. This includes all web bots that are provided with FrontPage.

Which FrontPage features are not supported?

FastVirtual does not support custom web bots, multiple authors, or Microsoft Access database integration.

Custom web bots may function correctly, but as their dependencies and stability cannot be predetermined, they are not supported. Multiple authors requires a Windows server platform. Microsoft Access database connectivity requires a Windows server platform and ASP (Active Server Pages). FastVirtual is a UNIX® hosting provider.

What's the minimum Internet access speed recommended for FrontPage?

To use FrontPage live publishing features, Microsoft recommends that you have at least a 33.6kbps modem. In practice, for an average web site that's regularly updated, publishing at this speed would be frustrating. We therefore suggest you use at least a 56kbps modem.

I am attempting to upload my site with the Web Publishing Wizard, but it says postinfo.html could not be interpreted. What am I doing wrong?

Microsoft's Web Publishing Wizard is an independent utility, and is not actually part of FrontPage. FastVirtual does not support this utility. Either use the normal FrontPage "Publish" feature, or change your settings to use "FTP". The upload destination for FTP software should be specified as "/htdocs", although modern FTP clients should default to this directory.

Where are the FrontPage form results stored?

By default, Microsoft FrontPage places form results in your "_private" directory, although you may specify any destination when you create your form.

The "_private" directory is not accessible via your browser. This is a security feature. To view the contents of this directory, you need to open your live web in FrontPage. The "_private" directory will be included in FrontPage's Folder View.

When using dynamic content, like the search form and form processor, I get shtml.dll/shtml.exe file not found errors. Why isn't this working?

You may be attempting to upload your site using an unsupported method, or your site may not be uploading correctly. For step-by-step upload/publish instructions, please see e see the FrontPage Guide.

This error will likely occur if you attempt to use both FTP and FrontPage to access/publish your site. FrontPage has a unique way of uploading files, which is not compatible with FTP. This method allows FrontPage to keep track of edits, so that subsequent uploads only replace files that have changed. If you upload files to a FrontPage web using FTP, this may damage the FrontPage structure, thereby rendering the web inaccessible to FrontPage.

This error may also occur if you do not specify your domain correctly. Make sure you enter your entire URL (i.e. http://www.yourdomain.com") as the destination when publishing from within FrontPage.

How can I password-protect my FrontPage web, or areas of my web?

Password protection (access restriction) is a server-side process, so needs to be applied to your live site, not your local copy.

To restrict access using Microsoft FrontPage, the directory you want to protect must first be converted to a subweb. To do this simply right-click the directory from FrontPage Explorer, and select "Convert to Web". Then follow these steps:

  • Make sure that you are connected to the Internet before opening FrontPage. Open the subweb you want to protect in FrontPage. This should be the subweb on your live web at FastVirtual, not your local copy.
     
  • Go to the Tools menu, select "Server", "Permissions" (FrontPage 2003/02), or "Security", "Permissions" (earlier versions). Enter your account username and password when prompted and the FrontPage Administration interface will open in your browser.
     
  • Click "change permissions", select "Use unique permissions for the web site" and click "Submit to apply your changes.
     
  • Click "Change anonymous access settings" and change from "On" to "Off". Click "Submit" to apply your changes. Now the only person permitted to access your web is you, with your main account username and password.
     
  • Now you need to add your authorized users. Click "Manage users". Click "Add user" and enter a username and password for your user. Select an access level and click "Add user" to apply your changes. Repeat this process for all the users you wish to add.

Any visitors to this protected web will be prompted for authentication. Users you have listed will be permitted access upon entering the correct username and password. Any logon failures will result in a  401 Access Denied message (or your own 401 message, if provided).

Why is the Web Publishing Wizard asking me for an FTP server address when I try to publish my FrontPage web?

Microsoft's Web Publishing Wizard is an independent utility, and is not actually part of FrontPage. FastVirtual does not support this utility.

This utility appears when FrontPage cannot connect to a FrontPage-enabled web server. Either you have not enabled FrontPage extensions on your account, or you were not connected to the Internet when you started FrontPage.

If you have not yet enabled FrontPage extensions, visit the hosting area of your control panel, and select "Enable FrontPage extensions". Wait a few minutes for the extensions to be applied, and try publishing your site again.

If you were not connected to the Internet when you opened FrontPage, save any open documents, close FrontPage, connect to the Internet , open FrontPage, and publish your site again. If you continue to experience this problem, please contact FastVirtual Support.

Does FastVirtual support FrontPage's Access ODBC features?

No. This feature requires ASP (Active Server Pages) and a Windows server platform, whereas FastVirtual provides reliable UNIX-based systems.

FrontPage won't let me create a user with "Browse" or "Author and Browse" access on a protected web or subweb.

This problem occurred with FrontPage 2000 server extensions, and was resolved with the release of FrontPage 2002 server extensions. FrontPage 2002 server extensions are installed on all FastVirtual servers.

The work-around for this issue at the time was as follows: first create the user with "Administer, author and browse" access, confirm the changes, then change the user to "Browse" access.

What are the most common FrontPage issues handled by FastVirtual support staff?

  1. Failure to install FrontPage extensions:
    Enable FrontPage extensions from your account control panel.
  2. Failure to use a supported publishing method:
    See the FrontPage Publishing Guide.
  3. Corruption of the FrontPage extensions by using FTP software:
    Install, then reinstall FrontPage extensions from your account control panel, and do not access a FrontPage web using FTP software.

Where can I get Microsoft FrontPage product support?

If you are having problems with FrontPage and cannot find the answer in this FAQ, please visit the Microsoft FrontPage web site. You can also find resolves for FrontPage issues by searching the Microsoft Knowledge Base. Enter the search term "FP2003", "FP2002", "FP2000", etc., depending on your product version.

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